Privacy Policy

Two-Ways Community Development (referred to as "we," "us," or "our") respects your privacy and is committed to protecting your personal information. This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal information in accordance with the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

1. What Personal Information We Collect

We may collect the following types of personal information:

  • Your name, email address, and other contact details

  • Organisation details (e.g. ABN, organisation name, services you're seeking)

  • Payment information, where required

  • Information you provide via forms, emails, surveys, or conversations with us

  • Website usage data collected through cookies and analytics tools

2. How We Collect Personal Information

We collect personal information through:

  • Direct communication, such as when you contact us, complete a form, or engage our services

  • Automated technologies, like cookies and third-party analytics when you visit our website

3. Why We Collect Your Information

We collect and use your personal information to:

  • Provide services and support aligned with your needs

  • Communicate with you about our work, services, or opportunities

  • Process payments and manage bookings or service agreements

  • Understand how people use our website so we can improve our services

  • Meet our legal and ethical responsibilities

4. Disclosure of Personal Information

We never sell your personal information. We may disclose your information:

  • To trusted service providers (e.g. email platforms, payment processors) helping us deliver services

  • When required by law or to uphold our terms and agreements

  • As part of a business restructure or partnership arrangement, where relevant

5. International Data Transfers

Some of our service providers may store or process data outside Australia (e.g. cloud-based platforms). We take reasonable steps to ensure they meet Australian privacy standards or equivalent protections.

6. Security of Your Personal Information

We take steps to protect your personal information from misuse, loss, or unauthorised access. While no system is completely secure, we are committed to upholding safe and respectful data practices.

7. Accessing and Correcting Your Personal Information

You can request access to, or correction of, the personal information we hold about you. To do so, contact us using the details below. We may ask for proof of identity before making changes.

8. Your Choices and Opt-Out

You can:

  • Opt out of marketing or update your preferences at any time via email or link

  • Manage cookies via your browser settings

  • Choose not to share certain information, although this may limit our ability to assist you

9. Complaints

If you believe your privacy has been breached, please contact us directly. We will take your concerns seriously and aim to resolve them promptly and fairly.

10. Updates to This Policy

We may update this Privacy Policy from time to time. The latest version will always be available on our website, and we encourage you to review it periodically.

11. Contact Us

If you have any questions, concerns, or requests about your personal information or this Privacy Policy, please reach out:

Two-Ways Community Development
Email: nathan@twowaysdevelopment.org